Terms & Conditions

Welcome to Physio KARE.

These Terms & Conditions ("Terms") govern your access to and use of the Physio KARE website, patient portal, appointment services, online consultation services, home physiotherapy services, clinic services and other related services provided through https://www.physiokare.com.

By accessing or using the website or services, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or services.

1. About Physio KARE

Physio KARE provides physiotherapy and rehabilitation-related services through its own clinics and, where applicable, through authorised physiotherapists, professionals and partner clinics.

Depending on the service and location, services may include:

• Physiotherapy consultations
• Physiotherapy treatment
• Paediatric physiotherapy
• Sports physiotherapy
• Orthopaedic rehabilitation
• Neurological rehabilitation
• Post-operative rehabilitation
• Home physiotherapy
• Online physiotherapy consultation
• Follow-up services
• Rehabilitation and exercise guidance

Availability may vary by location, clinic, professional and appointment schedule.

2. Eligibility

You must provide accurate information when using our services.

If you are registering or booking a service on behalf of another person, including a child or dependent, you confirm that you are authorised to do so.

For minors, the parent, guardian or legally authorised person should complete the registration and provide required consent.

3. Patient registration

Patients may be required to create an account or provide information before receiving certain services.

You agree to:

• Provide accurate information
• Keep your contact information updated
• Protect your login credentials
• Notify us if you suspect unauthorised account access
• Not create accounts using false identities

Physio KARE may suspend or restrict an account where information is materially inaccurate, fraudulent or used for misuse of the platform.

4. Appointments

Appointments may be requested through the website, patient portal, telephone, WhatsApp, clinic or other authorised channels.

An appointment request does not automatically guarantee an appointment.

An appointment becomes confirmed only after confirmation by Physio KARE, the relevant clinic or authorised service provider.

Availability depends on:

• Clinic schedule
• Physiotherapist availability
• Service availability
• Location
• Home-visit coverage
• Online consultation availability

5. Cancellation and rescheduling

Patients may request cancellation or rescheduling subject to the applicable clinic/service policy.

Physio KARE may have different cancellation or refund rules for:

• Clinic appointments
• Home visits
• Online consultations
• Special services

Any applicable cancellation or refund policy communicated at the time of booking will apply.

Where no specific policy has been communicated, reasonable efforts will be made to accommodate rescheduling requests.

6. Home physiotherapy

Home physiotherapy is subject to:

• Service availability
• Location coverage
• Physiotherapist availability
• Patient suitability
• Safety considerations

A request for home physiotherapy does not guarantee that a physiotherapist will be available at the requested location or time.

The patient must provide an accurate service address.

Physio KARE may decline or reschedule a home visit where the location, environment or circumstances are considered unsuitable or unsafe for the service.

7. Online consultation

Online physiotherapy consultations are subject to professional availability, technical availability and clinical suitability.

Online consultation may not be appropriate for every condition.

The physiotherapist may recommend an in-person assessment where physical examination or other evaluation is required.

Technical problems, internet connectivity or third-party platform issues may affect online consultations.

8. Clinical services

Physiotherapy is a professional healthcare service.

Treatment decisions are based on the information available to the treating professional and the assessment performed.

Patients must provide relevant and accurate information about:

• Symptoms
• Medical history
• Previous treatment
• Medications where relevant
• Injuries
• Existing conditions
• Reports or investigations where relevant

Failure to provide relevant information may affect the safety or suitability of treatment.

9. No guarantee of outcome

Physio KARE does not guarantee:

• A specific treatment outcome
• A specific recovery period
• Complete recovery
• Elimination of symptoms
• A particular result from any treatment programme

Response to physiotherapy varies from person to person.

10. Emergency situations

Physio KARE's website and online services are not intended to replace emergency medical services.

If you experience a medical emergency or potentially life-threatening symptoms, contact your local emergency medical service or visit the nearest appropriate emergency medical facility immediately.

Do not delay emergency medical care while waiting for an online consultation, website response or appointment.

11. Patient responsibilities

Patients are responsible for:

• Providing accurate information
• Following professional instructions
• Attending scheduled appointments
• Informing the physiotherapist about relevant changes in health
• Following prescribed/recommended exercises appropriately
• Informing the physiotherapist if an exercise causes significant or unusual symptoms
• Maintaining a safe environment during home visits
• Making payments when applicable

Patients should not perform exercises or treatments beyond the instructions provided to them.

12. Website content

The information published on the website may include:

• Health education
• Physiotherapy information
• Exercise information
• Service descriptions
• Clinic information
• Blog articles
• FAQs

Website content is provided for general informational purposes and should not automatically be interpreted as personalised medical advice.

13. Physiotherapist profiles

Physio KARE may publish profiles of physiotherapists associated with Physio KARE.

Profiles may include:

• Name
• Qualification
• Experience
• Specialisation
• Languages
• Services
• Location
• Professional photograph

Information is subject to verification and may change.

Patients should not assume that the availability or listing of a physiotherapist guarantees a particular clinical outcome.

14. Partner clinics

Physio KARE may work with authorised partner clinics.

The availability and scope of services at partner clinics may differ from Physio KARE-owned clinics.

Partner relationships, service arrangements and operational responsibilities may vary.

Where a service is delivered through a partner clinic or independent professional, the applicable service relationship and responsibilities will be communicated as appropriate.

15. Payments

Where paid services are offered, applicable prices will be communicated before or during booking.

Payments may be processed through authorised payment providers.

Payment processing may be subject to the terms and policies of the relevant payment provider.

Patients should retain payment confirmations and invoices for their records.

16. Refunds

Refund eligibility depends on the service and applicable refund policy.

Where a specific refund/cancellation policy is displayed during booking, that policy will apply.

Where a payment cannot be refunded due to the nature of the service or applicable policy, the applicable terms will be communicated appropriately.

17. User conduct

You agree not to:

• Provide false information
• Impersonate another person
• Misuse another person's account
• Attempt unauthorised access
• Upload malicious files
• Attempt to interfere with website operations
• Scrape or misuse confidential information
• Upload unlawful or harmful content
• Harass physiotherapists, clinic staff or other users
• Use the platform for fraudulent purposes

We may suspend access where misuse is detected.

18. Intellectual property

Unless otherwise stated, the website and its content, including:

• Logo
• Brand elements
• Text
• Graphics
• Images
• Design
• Software
• Layout
• Original content

are owned by or licensed to Physio KARE and may be protected under applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially exploit such material without prior written permission.

19. Third-party services

The website may use third-party services such as:

• Payment providers
• Video consultation providers
• Maps
• Analytics providers
• Communication providers
• Hosting providers

Use of such services may be subject to the third party's terms and privacy policies.

20. Website availability

We aim to keep the website available and functional but do not guarantee uninterrupted access.

Temporary interruptions may occur due to:

• Maintenance
• Technical failures
• Internet issues
• Security incidents
• Third-party service failures
• Events outside our reasonable control

21. Limitation of liability

To the extent permitted by applicable law, Physio KARE shall not be responsible for losses arising solely from:

• Temporary website unavailability
• Third-party service interruptions
• Incorrect information voluntarily submitted by users
• User misuse of the website
• Internet/network failures
• Unauthorised access resulting from the user's failure to protect account credentials

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

22. Changes to services

Physio KARE may modify, add, suspend or discontinue website features or services from time to time.

Where a change materially affects an already-confirmed service, reasonable communication will be provided where appropriate.

23. Privacy

Use of personal information is governed by the Physio KARE Privacy Policy.

By using our services, you acknowledge that information may be processed as described in that Privacy Policy.

24. Grievance / support

For questions, complaints or service-related concerns, contact:

Physio KARE

• Website: https://www.physiokare.com
• Email: info@physiokare.com
• Phone: +91 87792 85211
• Address: 108, Vikas Galaxy, Sanewadi, Near Reliance Digital, Near Railway Station, Badlapur West, Thane, Maharashtra 421503

25. Governing law

These Terms shall be governed by the applicable laws of India.

Any dispute shall be subject to the applicable jurisdiction and dispute-resolution mechanisms available under Indian law.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

26. Changes to these Terms

Physio KARE may update these Terms from time to time.

The latest version will be published on this page with the updated date.

Continued use of the website after an update indicates acceptance of the revised Terms, subject to applicable law.

By accessing or using the Physio KARE website or services, you acknowledge that you have read and understood these Terms & Conditions.