Privacy Policy | Physio KARE

Physio KARE ("Physio KARE", "we", "us", or "our") respects your privacy and is committed to protecting the personal information and health-related information that you provide while using our website, services, clinics, online consultation facilities, home physiotherapy services, patient portal and other digital services.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use https://www.physiokare.com or interact with Physio KARE through our clinics, forms, online consultation services, telephone, WhatsApp, email or other authorised communication channels.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

Depending on the services you use, we may collect the following information.

1.1 Personal information

This may include:

Full name
Mobile number
Email address
Date of birth or age
Gender
Address
City
State
Pincode
Emergency contact details, where required
Communication preferences

1.2 Appointment information

When you request or book an appointment, we may collect:

Preferred clinic
Preferred date and time
Preferred service
Appointment type
Physiotherapist preference, where available
Reason for consultation or treatment
Other information voluntarily provided by you

1.3 Health and treatment information

Where necessary for providing physiotherapy or rehabilitation services, we may collect information such as:

Presenting complaints
Relevant medical history
Treatment history
Assessment information
Functional information
Reports and documents uploaded by you
Treatment plans
Exercise plans
Follow-up information
Clinical notes
Information relevant to physiotherapy care

We treat health-related information as sensitive information and restrict access to authorised personnel based on their role and legitimate need.

1.4 Physiotherapist registration information

If you apply to join Physio KARE as a physiotherapist, we may collect:

Name
Contact information
Qualifications
Professional experience
Specialisation
Professional registration information
Service areas
Languages
Availability
Professional documents
Identity/verification documents
Profile photograph

1.5 Partner clinic information

If you apply to become a Physio KARE partner clinic, we may collect:

Clinic/business name
Owner/manager details
Contact details
Clinic address
Services
Number of physiotherapists/staff
Business information
Professional or regulatory documents where required
Website/social media information
Other information necessary for verification and onboarding

1.6 Technical information

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Approximate usage information
Referring website
Date and time of access
Cookies and similar technologies

2. How we use your information

We may use information for purposes including:

Creating and managing your account
Registering patients
Processing appointment requests
Scheduling consultations
Providing physiotherapy services
Providing home physiotherapy services
Facilitating online consultations
Maintaining treatment and appointment records
Communicating with you
Sending appointment confirmations and reminders
Responding to enquiries
Processing payments
Providing customer support
Improving our website and services
Managing clinics and physiotherapists
Verifying physiotherapist applications
Reviewing partner clinic applications
Preventing fraud, misuse and unauthorised access
Maintaining security
Complying with applicable laws and legal obligations
Conducting internal operational and service analysis
Sending promotional communications where permitted and where appropriate consent or other lawful basis is required

We will not use your health information for unrelated marketing purposes merely because you have provided it for treatment.

3. Health information

Physio KARE may need health-related information to provide appropriate physiotherapy and rehabilitation services.

Such information may be accessible only to authorised persons involved in providing or administering the relevant service, subject to applicable access controls.

We do not intentionally make patient clinical information publicly available.

Patients should provide accurate and complete information relevant to their consultation and treatment.

4. Online consultations

If you use our online consultation service, certain information may be processed to arrange and conduct the consultation.

This may include:

Appointment details
Patient information
Physiotherapist information
Consultation time
Video meeting information
Relevant treatment/clinical information

Where a third-party video, communication or payment provider is used, information may also be processed by that provider according to its applicable terms and privacy policy.

We will use reasonable measures to restrict access to consultation information.

5. Home physiotherapy

For home physiotherapy services, we may collect and use your address and location-related information so that the service can be scheduled and delivered.

Home addresses and related information will be treated as private information and will only be made available to authorised personnel who require the information to fulfil the service.

6. Cookies

Physio KARE may use cookies and similar technologies to:

Maintain website functionality
Remember preferences
Understand website usage
Improve website performance
Measure marketing effectiveness
Provide relevant website features

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

7. Analytics and marketing

We may use analytics and marketing technologies to understand:

How visitors find our website
Which pages are visited
Which forms are submitted
Which marketing campaigns generate enquiries
Website performance

Where third-party analytics or advertising services are used, their processing may also be governed by their own policies.

We will take reasonable steps to avoid unnecessarily transmitting identifiable health information to advertising or analytics platforms.

8. Sharing of information

We may share information with authorised persons or service providers where reasonably necessary for providing services or operating the platform.

These may include:

Physio KARE clinics
Authorised physiotherapists
Authorised clinic staff
Technology/service providers
Payment processors
SMS/email/communication providers
Video consultation providers
Hosting and infrastructure providers
Professional advisors
Government or regulatory authorities where legally required

We do not sell patient health information.

We do not permit third parties to use your clinical information for unrelated purposes without an appropriate legal basis or consent where required.

9. Partner clinics

Physio KARE may work with authorised partner clinics and physiotherapists.

Where a service is delivered through a partner clinic or physiotherapist, relevant information may be shared with that provider to the extent necessary to arrange and provide the requested service.

Access will be limited according to role and operational necessity.

10. Data security

We use reasonable technical and organisational measures to protect information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

Security measures may include:

Authentication
Access controls
Role-based permissions
Encryption where appropriate
Secure hosting
Logging and monitoring
Backup procedures
Secure document storage

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services
Maintaining treatment and appointment records
Legal and regulatory compliance
Accounting and financial requirements
Resolving disputes
Maintaining security
Protecting legitimate business interests

Retention periods may vary depending on the type and purpose of the information.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable law.

12. Your rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

Request access to information held about you
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Request information regarding processing
Raise a privacy-related grievance

Some information may need to be retained where required by law or necessary for legitimate legal, accounting, safety or healthcare-related purposes.

13. Children's information

Physio KARE may provide paediatric physiotherapy services.

Where information relates to a child or minor, the parent, guardian or other legally authorised person should provide the required information and consent where applicable.

We do not knowingly encourage children to independently submit sensitive information without appropriate parental/guardian involvement.

14. Third-party websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review their privacy policies before providing information to them.

15. Communications

By providing your contact details and using our services, you may receive service-related communications such as:

Appointment confirmations
Appointment reminders
Rescheduling notifications
Payment notifications
Consultation information
Service updates

Where promotional communication is sent, you may have the ability to opt out, subject to applicable law.

16. Data breaches and security incidents

If we become aware of a data security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident and make notifications where required by applicable law.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update constitutes acknowledgement of the updated policy, subject to applicable legal requirements.

18. Contact us

For privacy-related questions, requests or grievances, please contact:

Physio KARE

Website: https://www.physiokare.com
Email: info@physiokare.com
Phone: +91 87792 85211
Registered/Principal Address: 108, Vikas Galaxy, Sanewadi, Near Reliance Digital, Near Railway Station, Badlapur West, Thane, Maharashtra 421503

For privacy requests, please provide sufficient information to help us verify your identity and locate the relevant information.

19. Governing law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any dispute relating to privacy or personal information will be handled in accordance with applicable law and the dispute-resolution provisions applicable to Physio KARE.

By using Physio KARE's website or services, you acknowledge that you have read and understood this Privacy Policy.